This policy explains what Mo'Pro Crew ("we," "us") does with your information when you use moprocrew.com, request a quote, book online, call or text us. We are a sound system rental and event production company based in Austin, Texas. We try to collect only what we need to quote and run your event.

Who we are

Mo'Pro Crew, Austin, Texas. Email moprocrew@gmail.com or call (512) 975-2826. Any privacy question or request can go to that email.

What we collect

What you tell us. Name, email, phone number, event date, type, headcount, venue name and address, notes, and your text and email choices. If you pick an address from the address suggestions, we also save the map coordinates for that place.
Booking and payment details. Payments are handled by Stripe. Your card number goes to Stripe, never to our website or our systems. We keep the booking, the amounts, and Stripe's customer and invoice references so we can invoice the balance and answer questions.
Messages and calls. Texts you send us or receive from us, call logs, and voicemails you leave on our business line.
Automatic information. Pages viewed, device and browser type, approximate location from your network, the page or ad that brought you here (such as campaign tags and ad click IDs), and, for security and abuse prevention, a scrambled (hashed) form of your network address.

How we use it

To answer your request, send a quote, check availability and hold your date.
To take payment, send receipts and invoices, and send balance and event-day reminders.
To plan and run your event, including delivery, setup and load-in.
To text and email you, but only in the ways described below.
To understand which pages and ads bring people to us, and to improve the site.
To prevent spam, fraud and abuse, keep records, and meet legal and tax duties.

We do not sell your personal information.

Text messages and phone calls

If you tick the text-message box on a form, you agree that Mo'Pro Crew may text you at the number you gave about your request, your booking, balance reminders and event-day updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help. Consent to texts is not a condition of buying anything.

We do not share mobile numbers or text-message opt-in information with third parties or affiliates for marketing or promotional purposes. Our text-message provider (Twilio) handles your number only to deliver the messages we send. Details of the text program are in our terms.

If you call our business number, the call may be forwarded to a phone we own, and if we miss you, the voicemail you leave is saved with your inquiry so we can call you back.

Email

We send booking confirmations, receipts and invoices by email as part of your booking, whether or not you tick the email box. If you tick the email box on a form, we may also email you news and offers. Every marketing email has an unsubscribe link, and you can also email us to stop.

We share information only with the service providers that help us run the business, and only as needed for the service:

Netlify, which hosts this website and stores our customer records.
Stripe, for payments, invoices and receipts.
Twilio, for texts and calls.
Resend (or a similar email service), for alerts and email we send.
Google, for address suggestions and maps (Google Places and Maps), site analytics (Google Analytics and Tag Manager) and, when we run ads, ad measurement (Google Ads).

We may also disclose information if the law requires it, to protect our rights or safety, or if the business is sold, in which case records would go to the new owner.

Cookies and tracking

This site uses browser storage and tags to remember where you came from (kept up to 90 days), to hold a date while you are in checkout, and to measure visits with Google Analytics, Google Tag Manager and, when we run ads, Google Ads. You can block or clear cookies and site data in your browser, use Google's Analytics opt-out add-on, or manage ad personalization in your Google account. The site works without them. Our site does not currently respond to browser "Do Not Track" or Global Privacy Control signals, so please use the choices above.

How long we keep it

We keep booking and invoice records as long as needed for accounting, tax and legal reasons. We keep other inquiries until you ask us to delete them or they are no longer useful to us. Texts you send us, call logs and voicemails are kept with the related inquiry.

Your choices and rights

Stop texts: reply STOP. Stop marketing email: use the unsubscribe link or email us.
Ask to see, correct or delete the information we hold about you by emailing us. We may need to keep some records (such as invoices) to meet legal duties.
Texas and other states. Depending on where you live and the size of our business, you may have additional rights under state privacy laws, such as the right to know, correct, delete and opt out of certain uses. Email us and we will honor requests that the law gives you, and we will not treat you worse for making one.

Children

This site is not aimed at children under 13, and we do not knowingly collect their information. If a child has sent us information, email us and we will delete it.

Security

The site runs over HTTPS, payments go through Stripe, and access to our customer records is password-protected. No system is perfectly secure, so please do not send us card numbers or government IDs by text or email.

Changes

If we change this policy we will post the new version here and update the date at the top.

Contact us

Mo'Pro Crew, Austin, Texas · moprocrew@gmail.com · (512) 975-2826. See also our Terms of Service.