These terms apply when you use moprocrew.com or book sound, DJ or production services from Mo'Pro Crew ("we," "us"). By submitting a form, paying a deposit or booking with us, you agree to them and to our Privacy Policy.

Agreement

A booking is confirmed when we accept your request and, for online bookings, your deposit is paid. The quote, invoice or checkout page you receive, together with these terms, is the agreement for your event.

Our services

We provide sound system rental with delivery, setup, tuning and breakdown, DJ services, sound engineering and music production in and around Austin, Texas, and we travel farther by arrangement. What is included in a package is described on the package page and at checkout. Extras, extra hours and travel are priced separately and shown before you pay.

Booking, deposits and payment

Deposit. A 50% deposit locks your date. The 50% deposit locks your date and is non-refundable. If you need to change the date, we will move your deposit to another open date.
Balance. The remaining 50% is due on the day of the event. For sound rental, any delivery mileage beyond the included zone (currently $2 per mile, one way) is added to the balance. We email an invoice with a pay-by-card link, and you may also pay by other means we agree to in writing.
Prices. The price shown when you book is the price for that booking. Prices for future bookings can change, and some dates (for example SXSW week and the F1 weekend) are priced differently and are shown before you pay.
Payment processing. Card payments are processed by Stripe. We never see your full card number.
Wedding packages. Peak Saturdays (March to June and September to December) carry a $2,000 minimum booking, and travel outside Austin is quoted with your event and added to the balance.
Sales tax. Sound system rental prices are before Texas sales tax (currently 8.25%). Tax is added at checkout, shown as its own line, and included in your deposit and balance; separately stated delivery mileage is taxed too. Other services are taxed only where the law requires, and any tax will be shown on your quote or invoice.
Tax-exempt customers. Schools, nonprofits and government buyers with a valid Texas exemption certificate should send it before booking. Once we have it on file we will remove the tax, or refund tax already charged.

Changes and cancellations

The deposit is non-refundable. If you need a different date, contact us as early as you can and we will move your deposit to another open date.
If your event grows (more guests, more hours, more locations), tell us so we can confirm the right package. A different package or extra time may change the price.
If we cannot provide the service for a reason within our control, we will offer a new date or refund what you paid for the service we could not deliver.

What we need from you

Accurate event details, including address, load-in access, stairs, power and any venue rules on sound, times and vendors.
Permission from the venue or property owner, and any permits your event needs. Amplified-sound rules differ by city, county, HOA and venue, and you are responsible for knowing and following them. We are a sound company, not a legal adviser.
Safe, reasonably level, weather-protected access for our crew and equipment, and working power as agreed.
A contact who is reachable on the day.

Equipment and safety

Our equipment stays our property. Please do not move, adjust, or connect other equipment to it without asking our crew, and keep guests, drinks and hazards away from it. You are responsible for loss of or damage to our equipment caused by you, your guests or your other vendors, other than normal wear. We may adjust volume, stop or pause an event if we reasonably believe there is a safety risk, a legal or venue violation, or a risk to our equipment or hearing.

Weather and things outside our control

Outdoor events depend on the weather. If conditions make setup or operation unsafe, we will work with you on a delay, a covered location or a new date. Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as severe weather, power failures, road closures, government orders or emergencies.

Liability

We will provide our services with reasonable care and skill. To the fullest extent the law allows, our total liability for any claim connected with a booking is limited to the amount you paid us for that booking, and we are not liable for indirect or consequential losses such as lost profits, or for loss or injury caused by guests, third parties or conditions at the venue. Nothing in these terms limits liability that cannot be limited by law.

Text message terms

These terms describe the Mo'Pro Crew text program.

Program. Mo'Pro Crew text messages about your inquiry, quote, booking, balance reminders and event-day coordination, sent to the mobile number you provide, and replies to texts you send us.
How you opt in. By ticking the text-message box on a form and submitting it, or by texting us first, you agree to receive these messages. Automated messages may be sent through an automatic system. Consent is not a condition of buying anything.
Frequency. Message frequency varies with your booking. Expect a few messages around a booking and more on the days before and of your event.
Cost. Message and data rates may apply. We do not charge for texts.
Opt out. Reply STOP at any time to cancel. You will get one confirmation and no more texts. Reply START to opt back in.
Help. Reply HELP for help, or email moprocrew@gmail.com or call (512) 975-2826.
Carriers. Carriers are not liable for delayed or undelivered messages.
Privacy. See our Privacy Policy. We do not share mobile numbers or text-message opt-in data with third parties or affiliates for marketing or promotional purposes.

Email

Receipts, invoices and booking messages are sent by email as part of your booking. Marketing email is sent only if you ticked the email box, and each one includes an unsubscribe link.

Using this website

The text, photos, music, logos and design on this site belong to Mo'Pro Crew or its licensors, and you may not copy or reuse them without our written permission, except for normal sharing of pages by link. Please do not misuse the site, attempt to break or overload it, or submit false information. The site is provided as is, and we work to keep information accurate but do not guarantee it is always complete or current.

Governing law

These terms are governed by the laws of the State of Texas. Any dispute will be brought in the state or federal courts serving Travis County, Texas, unless the law requires otherwise. Please contact us first; most issues are quick to sort out.

Changes to these terms

We may update these terms. The version posted here on the date of your booking applies to that booking.

Contact us

Mo'Pro Crew, Austin, Texas · moprocrew@gmail.com · (512) 975-2826.